Refund policy

At Shingavi Jewellers, we take utmost care to ensure that you receive your jewellery in excellent condition. Since jewellery is a valuable and carefully crafted product, we follow a specific return, refund, and exchange policy.

1. Return Policy

Products purchased from Shingavi Jewellers may be returned only in accordance with the applicable return conditions communicated at the time of purchase.

Before accepting a return, the product will be inspected by our team to verify its condition, authenticity, and eligibility for return.

The product must be returned in its original condition, along with the original invoice, packaging, certificates, tags, and other documents provided with the product, wherever applicable.

2. Refund Policy

Refunds, where applicable, will be processed only after the returned product has been received and inspected by Shingavi Jewellers.

The refund amount, if approved, will be determined based on the applicable product and order terms.

Making charges, stones, excise, VAT, and any other applicable taxes or charges are not eligible for exchange value.

3. Exchange Policy

The exchange value applicable to different product categories is as follows:

Diamond Jewellery

90% of invoice value

Gold Jewellery

100% exchange on the current Gold value

Bullion Gold

Not Applicable

Bullion Silver

Not Applicable

Silver Jewellery

30% exchange on the invoice value if the product is found in good condition and 20% exchange on the invoice value if the product is in damaged condition.

Making Charges, Stones, Excise, VAT and Any Other Taxes

No exchange value

4. Conditions for Return / Exchange

To be eligible for return or exchange, the product may be required to meet the following conditions:

  • The product must be in its original condition.

  • The original invoice must be available.

  • Original packaging, tags, certificates, and other documents should be provided, wherever applicable.

  • The product must pass inspection by Shingavi Jewellers.

  • Products that are damaged, altered, modified, or improperly handled may not be eligible for return or exchange.

5. Damaged Products

If you receive a product that appears to be damaged or defective, please contact Shingavi Jewellers as soon as possible after delivery.

We may request photographs, videos, the original packaging, invoice, or other information to assess the issue.

6. Non-Returnable / Non-Exchangeable Items

The following may not be eligible for return or exchange, subject to the applicable terms:

  • Bullion Gold

  • Bullion Silver

  • Products that have been damaged or altered after delivery

  • Products without the original invoice or required documents

  • Products that do not meet the applicable exchange or return conditions

7. Inspection and Approval

All returned or exchanged products are subject to inspection and approval by Shingavi Jewellers.

The final decision regarding eligibility for return, refund, or exchange will be made after verification of the product and applicable terms.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact Shingavi Jewellers using the contact details provided on our website.